From the Voyc of your customers to you
The launch of Voyc’s brand in July 2020 coincides with their expansion from a tech startup to fully-fledged international business. “If brands can be brought to life like any living legal entity, eventually a brand needs to start thinking and portraying themselves more professionally, both in the presence of their potential clients and their competitors […]
The Importance of Voice AI Tech in Customer Service
Our interaction with technology is changing, and nowhere else is this more prevalent than in the realm of Artificial Intelligence. From employing virtual assistants in our homes to playing with immersive virtual reality in our spare time, the uses seem endless and are otherwise pervading our personal lives. Having been on the investment radar for […]
Automating Quality Assurance in Contact Centres
Does your call centre effectively manage the quality assurance process with minimal losses and maximum insight? The advent of social media, chatbots and email are mere examples of how digitalisation has transformed the way companies interact with their customers. Throughout the inclusion of these mediums, phone support still remains a popular option for customers and […]